Jeff Sullivan

About Jeff Sullivan

Technology leader focused on people, process and technology to execute business and IT startegy. Build accountable teams focused on moving from legacy technologies to modern solutions and platforms. Expertise in IT operations, project management, continuous improvement, IT governance, IT policies and compliance requirements. Creates strong partnerships with the business, external partners and vendors, leading to solutions that add business value. Managed both small and large teams with a hands-on, collaborative approach. An empathic IT leader who provides solutions that meet business needs, pain points and challenges.Highlights:• Consistently deliver reliable and available IT systems and services • Modernize data center operations • Consistently manage OpEx and CapEx within variance goals• Leverage cloud-based solutions for improved services, cost efficiencies and elasticity• Partner with the Business to identify and implement cost-effective and innovative solutions• Technical project management• Led effort to design and implement disaster recovery systems, meeting RTO and RPO needs• Customer Service focused, with empathy towards end users • Partnered with risk, compliance & regulatory teams to develop & execute data protections improvements• IT cost optimization, license management, budget forecating and managment

Experience

1. Director, Technical Operations

   Blue Shield of California

   Oct 2023 — Present

   Accountable for on premise data center infrastructure and operations, managing MSP vendors and IT hardware and software asset management.

Education

• University of California, Irvine Division of Continuing Education

  Certificate, Project Management

  2019

• University of La Verne

  Bachelor of Business Administration - BBA, Business Administration and Management, General

Skills

• Business Process
• Team Leadership
• Erp
• Information Technology
• Leadership
• IT Operations
• Department Budgeting
• Business Process Improvement
• Regulatory Requirements
• Team Building
• Management
• Disaster Recovery
• Software Development
• Requirements Analysis
• Cloud Computing
• Customer Service
• Networking
• Strategy
• Vendor Management
• Software as a Service (Saas)
• Enterprise Resource Planning (Erp)
• IT Management
• Strategic Planning
• Cross-Functional Team Leadership
• Project Management
• Technical Leadership
• Employee Engagement
• IT Service Management
• Infrastructure
• Change Management
• Pci Dss
• Data Center
• Information Security
• IT Strategy
• Security
• Enterprise Software
• Integration
• Itil
• Telecommunications
• Process Improvement