Jeff Pohlig
Service Advisor @Theodore Robins Ford
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WORK HISTORY
Service Advisor @Theodore Robins Ford
Costa Mesa, CA, US
Schedule service appointments, write up service work, recommend repairs and preventative maintenance. Experienced using Reynolds & Reynolds DMS for Service and Ford OASIS programs. Answer phone calls in about service needs, warranty, factory recalls. Manage service workload based on technical availability. Close open tickets, running credit cards through point-of-sale cashier machine. Accounting and reconcile cash receipts against cash on-hand.* Consistent leader - total labor & parts sales, effective labor rates* Achieve and maintain high customer satisfaction index levels (CSI)
EDUCATION
UC Irvine
Business Analyst - CBAP accredited program
University of Missouri-Columbia
BSBA, Finance & Banking
SKILLS
ABOUT JEFF POHLIG
Top performing Trainer, Technical Sales and Marketing, Business Development Professional - broad industry experience in key market segments: Training and Consulting to Automotive Dealerships (domestic and imports) financial services, SEC compliance filing & printing, investor services, semiconductor component design, hardware integration, test & measurement, IT & CAD solutions sales and consulting* Proven track record, driving new strategic business through concerted, target marketing campaigns* Proficient at identifying, qualifying and developing partnerships with major OEM / emerging accounts* Implementing and exceeding territorial plans, creating high margin, renewal revenue* Developing trusted consulting relationships at client C-level
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