Jeffrey Monk

About Jeffrey Monk

I am a program manager at UTHealth Houston, where I contribute to a variety of development communications, including magazines, brochures, and videos. I recently retired from the Houston Police Department, where I directed the video production and web development units; produced critical incident (officer-involved shooting) video briefings, training and public service videos; and managed content on the Houston Police website. I oversaw technology and IT support for HPD\'s Office of Community Affairs.I served as HPD\'s Texas Public Information Act (TPIA) coordinator, webmaster, and helped establish HPD\'s social media presence and policies.I have extensive experience in public affairs and media relations, communication planning, training and developing staff, supporting end-users with software and technology issues, policy development, and coordinating community events and awards programs. I publish internal and external communications using multiple mediums, including online content, social networks, newsletters, blogs, brochures, news releases, video, and multimedia presentations.I own a small business specializing in technology consulting, Internet training, and IT support.I have a doctorate in business administration, an MBA, and an Amazon Web Services (AWS) Certified Cloud Practitioner designation. I have completed the FEMA Emergency Management Institute\'s Professional Development Series. I am currently pursuing project management certification and learning Spanish. Specialties: Program and project management, video production and scriptwriting, Open Records / Texas Public Information Act, media relations, web design and development, search engine optimization (SEO), social media marketing and development, online branding, technology implementation and support, strategic communications, public information policy development.

Experience

1. Information Technology Business Owner IT Support Specialist

   River Oaks Tech Support

   Jan 2001 — Present

   I help people understand and use technology in their everyday lives with patient, one-on-one training. I also install, troubleshoot, repair, and support hardware, software, and networks and provide web design, SEO, cybersecurity, and Internet marketing services.

Education

• Texas Woman's University

  Master of Business Administration (M.B.A.)

  2012 — 2013

• Leesville High School

  High School Diploma

  1985 — 1989

• Northcentral University

  Doctor of Business Administration (D.B.A.), Specialization in Public Administration

  2014 — 2018

• McNeese State University

  Bachelor of Science (B.S.), Mass Communications

  1989 — 1993

Skills

• Social Media Marketing
• Foia
• Staff Development
• Policy
• Social Media
• Open Records
• Lean Six Sigma
• Government
• Public Relations
• Media Relations
• Law Enforcement
• Press Releases
• Microsoft Office
• Texas Public Information Act
• Emergency Management
• Online Communications
• Web Design
• Customer Service
• Local Government
• Research
• Computer Aided Dispatch
• Public Policy
• Web Development
• SEO
• Event Planning
• Crisis Communications
• Police
• Police Administration
• Tpia
• Freedom of Information Act
• Strategic Planning
• Team Building
• Management
• Records Management
• Public Speaking
• Training
• Public Safety
• Records Retention Management
• Newsletters
• Negotiation