Jeff Miller
Human-Centered Product Design Leadership
- Role
- Head of Product Design at National Grid
- Location
- North Reading, MA, US
- LinkedIn followers
- 500 followers
About Jeff Miller
Human-centered design leader with years of experience guiding cross-functional teams, scaling product design systems, and delivering high-impact digital experiences across mobile, web, and emerging platforms. My work spans consumer, content, health, and service design, often at the intersection of usability, emotion, and complexity.I lead with collaboration, curiosity, and strategy, whether I’m coaching designers, building partnerships with product and engineering, or shaping the vision for systems that reach millions. With roots in agencies, startups, and Fortune 500s, I bring broad perspective and a pragmatic, adaptable leadership style.Specialties include:UX Strategy • Product Design Leadership • Team Development • Design SystemsMobile UX • Content + Audio UX • Design for Complex ServicesVision & Execution • Agile Environments • Prototyping & Wireframing • Executive Collaboration
Experience
Head of Product Design
Jul 2023 — Present · Boston, MA, US
Enabling cross-functional, human-centered design to advance customer centricity at National Grid.Increasing web and mobile product team efficiency via holistic, omnichannel UX practice within an agile structure.De-risking strategy and delivery by implementing research-driven prioritization and feature design.Fostering a collaborative team culture by managing UX design staff and work streams.Increasing overall velocity through design system enhancement and integration with agile development workflows. Increasing stakeholder visibility and confidence through transparent process and agile workflows.Driving major digital product enhancements for millions of customers!
Education
Berklee College of Music
Songwriting
Skills
- User Experience
- Creative Direction
- Interaction Design
- User Interface Design
- Web Design
- Interactive Advertising
- Digital Strategy
- Social Media
- Digital Media
- Advertising
- Creative Strategy
- Experience Design
- Art Direction
- Content Strategy
- Graphic Design
- User Experience Design
- Interactive Marketing
- Loud Guitar
- Brand Development
- Logo Design
- Branding & Identity
- Multimedia
- Blogging
- Illustration
- E-Commerce
- Corporate Identity
- Information Design
- Illustrator
- Concept Development
- Social Media Marketing
- Copywriting
- Photoshop
- Composition
- Audio
- Typography
- Music & Soundtrack
- Chatbots
- Web Content Writing
- Creative Writing
- Slack Applications
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