Jeff Miller

About Jeff Miller

Clarity PPM Functional Lead with 10+ years of platform expertise and 30 years in…

Experience

1. Program Manager, Senior Vice President

   Truist

   Nov 2013 — Present · Raleigh-Durham, NC, US

   Led Cross Organizational (PMO, Operations, Application Development) Project Team to improve the IT Resource & Project Management functions, enabled by the implementation of the CA Clarity PPM Application.Completed successful soft launch and the go-live as scheduled.Drove development and delivering of training to 700+ Project Managers and Resource Managers through over 60 sessions (on-site, remote) to support go-live objectives and knowledge transfer.Led Lunch and Learns and open labs to support Organizational Change Management (OCM) and drive overall adoption of process changes supported by new application (CA PPM or Clarity).Built workflows, developed, documented and implemented process improvements to support enterprise priorities. This involved working with diverse group (incl. Project Management Office, Application Development and Infrastructure/Operations leaders).Led process focused work to improve quality of data, structure of information and other processes Facilitated vendor (CA) onsite activity to support implementation and then business as usual needs (troubleshooting, bug fixes, escalations, enhancements) Lead Governance working group (monthly) to assess and prioritize requests for change to PPM application and supporting processes. Work closely with technical team to fully understand options and impact back on functional requirements and develop/demo/deliver solutions.Provide ongoing functional and technical support to diverse base of users via one-on-one sessions to monthly training sessions.Support emerging requirements by collaborating with stakeholders and technical team to develop and improve solutions based on business needs.Provided day-to-day maintenance of system. Including patch updates, upgrades, bug fixes. Also work with organization to understand needs and explore application capabilities.

Education

• North Carolina Wesleyan College

  pursuing B.A. in Computer Information Systems

Skills

• Saas
• IT Management
• Incident Management
• Solution Development
• Cmdb
• Professional Communication
• Process Development
• IT Service Management
• Humor
• Change Management
• Technology Change Management
• IT Operations
• Cross-Functional Team Leadership
• Vendor Management
• Functional Requirements
• Project Planning
• Process Management
• Integration
• Information Technology
• Project Portfolio Management
• Interpersonal Communication
• Process Improvement
• Requirements Analysis
• Project Delivery
• Continuous Improvement
• Stakeholder Management
• Solution Focused
• Team Leadership
• Infrastructure
• Resource Management
• Sla
• Resource Allocation
• Problem Solving
• Operations Management
• Management
• Stakeholder Analysis
• Team Management
• Sharepoint
• Application Development
• Technical Liaison