Jeff McKinney
Process Improvement at Instacart
- Role
- Continuous Improvement Lead at Instacart
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jeff McKinney
Quality and Process Improvement Executive / Consultant I am a solutions-oriented quality and process transformation executive with proven experience managing high potential employees and large operational projects in a fast paced environment. I am known for synthesizing the efforts of matrix aligned departments – often with competing priorities – to improve customer experience, increase revenues, drive out costs, and mitigate risks using Lean Six Sigma methods. My experience includes financial analysis, operational planning, project management, continuous improvement strategy and leadership skills. MBA; Bachelor’s degree in Industrial Engineering, LSS Black Belt. Let’s start with a complimentary 30-minute call to discuss your business and your challenges, concerns, and goals. During the call, we will develop plans to improve your business. Reach me through LinkedIn or contact me via e-mail. j••••••••@gmail.com 40••••••48
Experience
Continuous Improvement Lead
Jan 2020 — Present · Atlanta, GA, US
Assembled, staffed and managed Process Team for Instacart Care Center supporting Customers, Shoppers and Retail partners. Documented, managed and improved 700+ processes and migrated them to Zendesk Guide knowledge management system.• Began Process Improvement efforts in Care, introduced Lean and Six Sigma concepts, trained 7 associates in Lean, managed a portfolio of projects that allowed the care team to meet stretch objectives for Average Handle Time as well as Transfer Rates. Launched process audits, agent shadowing, time study analysis, A3 and DMAIC projects along with a Process Improvement communications plan.• Launched Lean Six Sigma Green Belt training program for Care
Education
Georgia Institute of Technology
Bachelor of Industrial Engineering (B.I.E.), Industrial and Systems Engineering
1981 — 1986
Georgia Institute of Technology
Bachelor Industrial Engineering, Industrial Engineering
1981 — 1986
Kennesaw State University - Michael J. Coles College of Business
Master of Business Administration (M.B.A.), Business
1999 — 2000
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