Jeff Morrison

About Jeff Morrison

Strategic and operations-driven program leader with 15+ years of experience driving transformation across business, technology, and go-to-market functions. Skilled in leading cross-functional teams, managing complex initiatives, and aligning stakeholders at all levels to deliver high-impact outcomes. Proven ability to influence executive decisions, optimize business processes, and scale programs in dynamic, high-growth environments like Amazon and leading startups. Areas of expertise include program and project management (Agile, Waterfall, Hybrid), executive communications, AI/ML-driven automation, operational efficiency, cross-functional leadership, budget forecasting, and organizational change management.

Experience

1. Sr Program Manager, Worldwide Payment Risk Ai Automation

   Amazon

   Aug 2023 — Present · Seattle, WA, US

Education

• Seattle University

  Bachelor of Arts (B.A.), Criminal Justice Administration. Minor in Philosophy

• Western Governors University

  Master of Business Administration - MBA

Skills

• Project Management
• Salesforce.com
• Cross-Functional Collaborations
• Customer Service
• Program Management
• Customer Service Operations
• Management
• Nonprofits
• Customer Escalation Management
• Case Management
• Customer Service Management
• Start-Ups
• Training
• Team Leadership
• Sap Businessobjects
• Strategic Planning
• Microsoft Office
• Operations Management
• Customer Relationship Management (Crm)
• Public Speaking