Jeff Kryger

About Jeff Kryger

Dynamic, strategic, and relationship-focused leader with 20+ years of experience in digital technology and program operations, in fast-paced, performance-driven environments, with the goal of ever-improving customer experience. Deep expertise in client management, leading cross-functional teams to continuously improve the business. High attention to detail, including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously. Strong verbal and written communication skills with demonstrated experience engaging and influencing others across functions, including an ability to effectively communicate with both business and technical teams. Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions. Active listener who leads by example, while exhibiting a collaborative, consultative, and visionary leadership style. Self-motivated, proactive, articulate, and committed to driving forward excellence. Broad base of experience managing organizations and projects for companies/agencies in the Federal Government, Nonprofit, and Commercial space, ensuring users are continually realizing clear business value. Proven experience leading and growing teams, with a high impact and influence on culture. Track record of on-contract and new business growth. Reputation for sound judgement and decision-making ability. Focused on digital modernization and human-centered design by developing systems, processes, and best practices that ensure that the highest levels of service and support are built into the operations.

Experience

1. Senior Account Manager

   Taoti Creative

   Oct 2025 — Present · Washington, DC, US

   Serve as the lead for multiple client accounts, ensuring exceptional service, strong relationships, and high client satisfaction. Oversee account health, managing budgets, scopes, schedules, and resourcing to ensure seamless project execution. Represent the project team in client meetings and translate requirements into clear direction for internal teams. Work with the management team to bring creative solutions to prospective clients and to build the business of current clients. Identify and capitalize on opportunities for organic account growth, introducing new ideas and initiatives to advance client goals.

Education

• Syracuse University - Martin J. Whitman School of Management

  MBA, Marketing

  2007 — 2009

• Rochester Institute of Technology

  BS, Management Information Systems

  2001 — 2005

Skills

• Sem
• Event Planning
• Search Engine Optimization (SEO)
• Marketing Strategy
• Social Networking
• Social Media Marketing
• Content Management
• Sales
• Online Marketing
• Business Development
• Digital Marketing
• Project Management
• Sponsorship
• Social Media
• Strategic Partnerships
• Google Adwords
• Online Reputation Management
• Web Analytics
• Integrated Marketing
• Facebook
• Online Advertising
• Direct Marketing
• Marketing
• SEO
• Marketing Management
• Market Analysis
• Email Marketing
• Search Advertising
• Hospitality Industry
• Inbound Marketing
• Newsletters
• Advertising
• Google Analytics
• Interactive Marketing
• Account Management
• Management