Jeff Knecht
Senior Supplier Delivery Manager | Xbox Support @ Microsoft | Operational Excellence | Supplier Partnerships | Gamer Experience | Team Leadership
- Role
- Senior Supplier Delivery Manager at Microsoft
- Location
- North Bend, WA, US
- LinkedIn followers
- 500 followers
About Jeff Knecht
Seasoned operations and CX leader with global experience and a passion for continuous improvement.After nearly two decades in program and project management, I’ve stepped into Supplier Delivery Management—now supporting the Xbox support business at Microsoft. I partner with incredible teams and suppliers to deliver operational excellence and player-first experiences at scale.Known for driving results through collaboration, risk management, and strategic alignment. I bring a hands-on, people-centered approach and thrive in environments that demand innovation, accountability, and adaptability.
Experience
Senior Supplier Delivery Manager
Jan 2025 — Present · Redmond, WA, US
Driving supplier delivery for the Xbox support North America business, overseeing operational performance, compliance, and partner experience across a $25M+ portfolio and 700+ global headcount.Own daily delivery management for multiple international suppliers, ensuring accountability, continuous improvement, and alignment with Xbox’s player support goals.Lead compliance oversight across the partner network, with a focus on audit readiness, data privacy, and contract adherence.Partner with cross-functional teams to elevate player experiences and unlock value through supplier insights, operational innovation and continuous service optimization.Support high-impact initiatives including partner transitions, readiness for major service events, and on-call operational response.Skills: Supplier Delivery Management · Operational Excellence · Global Vendor Oversight · Compliance & Risk · Xbox Support · Strategic Partnerships
Education
University of California, Riverside
Coursework in Public Administration, Public Administration
1995 — 1997
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