Jeffrey T. Heronimus
High Touch Operations Manager (Htom) @Cisco
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WORK HISTORY
High Touch Operations Manager (Htom) @Cisco
Technical liaison between the customer and Cisco Engineers, tracking the service process, driving improvements and ensuring excellence at every phase. Ensures proper delivery and sales of product and service solutions. Identifies need for and assists with creation of customer training. Act as business driver to improve customer\'s and Cisco\'s internal operations. Project manage customer facing projects and internal advanced service improvements. Identify, build and maintain relationships with customer\'s internal management. Acts as single point of contact for operational issues. Represents customer needs to Cisco post-sales support teams and applicable organizations. Travels to customer sites to present operational issues/activity, customer satisfaction, and gap analysis to customer and internal Cisco personnel. Provides customers with updates on hot or escalated issues. Coordinates and conducts weekly conference calls to provide status reports to customer.
EDUCATION
Kirkwood Community College
Associate of Science (A.S.), Mass Communication/Media Studies
SKILLS
ABOUT JEFFREY T. HERONIMUS
Over 36 years experience in the Computer, Network, and Video Field.(Inbound & …
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