Jeff Heimberger

IT Helpdesk Manager @MPW Industrial Services

Columbus, OH, US
MOBILE NUMBERS
+16•••••••78

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WORK HISTORY

Mar 2024 — Present

IT Helpdesk Manager @MPW Industrial Services

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OH, US

Leading a team of IT Helpdesk/desktop support specialists to provide superior customer service and top level technical support.Engineering and deploying IT solutions throughout all areas of the business for desktop and mobile devices.

EDUCATION

2001 — 2002

Mount Vernon Nazarene University

Graphic Design & Communications

2003 — 2005

Brown Mackie College

Associate of Applied Business, Computer Networking and Applications

2008 — 2010

University of Phoenix

Bachelor of Science, Business; Information Systems

SKILLS

Microsoft Sql ServerVoipDisaster RecoveryMicrosoft DynamicsReturn on InvestmentServersDatabasesWanRoi DevelopmentFirewallsPublic TransportSystems AnalysisBusiness Process ImprovementMicrosoft ExchangeTeam LeadershipErpSharepointActive DirectoryWindows ServerHardwareTelecommunicationsIT OperationsNetwork+NetworkingSystem AdministrationShoretelTroubleshootingBusiness ProcessRoutersMicrosoft OfficeTelecommunications ManagementOnssiNetwork SecurityIntegrationIT ProcurementNetwork+ CertifiedGroup PolicyProject PlanningPublic Transit Information TechnologyMcsa

ABOUT JEFF HEIMBERGER

I love leading people and engineering IT solutions that make life easier-Over 20 years of experience in the technology field, 10+ years in an IT supervisory or management role with a focus on customer service and problem solving-Hands-on enhancement of multiple network and software systems, ticket queue management, IT asset reporting, and end user system administration-Successful IT department development and process improvement-Extremely efficient and effective communicator both when working with customers as well as leading teams

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