Jeff Heimberger
IT Helpdesk Manager | MPW Industrial Services
- Role
- IT Helpdesk Manager at MPW Industrial Services
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Jeff Heimberger
I love leading people and engineering IT solutions that make life easier-Over 20 years of experience in the technology field, 10+ years in an IT supervisory or management role with a focus on customer service and problem solving-Hands-on enhancement of multiple network and software systems, ticket queue management, IT asset reporting, and end user system administration-Successful IT department development and process improvement-Extremely efficient and effective communicator both when working with customers as well as leading teams
Experience
IT Helpdesk Manager
Mar 2024 — Present · OH, US
Leading a team of IT Helpdesk/desktop support specialists to provide superior customer service and top level technical support.Engineering and deploying IT solutions throughout all areas of the business for desktop and mobile devices.
Education
Mount Vernon Nazarene University
Graphic Design & Communications
2001 — 2002
Brown Mackie College
Associate of Applied Business, Computer Networking and Applications
2003 — 2005
University of Phoenix
Bachelor of Science, Business; Information Systems
2008 — 2010
Skills
- Microsoft Sql Server
- Voip
- Disaster Recovery
- Microsoft Dynamics
- Return on Investment
- Servers
- Databases
- Wan
- Roi Development
- Firewalls
- Public Transport
- Systems Analysis
- Business Process Improvement
- Microsoft Exchange
- Team Leadership
- Erp
- Sharepoint
- Active Directory
- Windows Server
- Hardware
- Telecommunications
- IT Operations
- Network+
- Networking
- System Administration
- Shoretel
- Troubleshooting
- Business Process
- Routers
- Microsoft Office
- Telecommunications Management
- Onssi
- Network Security
- Integration
- IT Procurement
- Network+ Certified
- Group Policy
- Project Planning
- Public Transit Information Technology
- Mcsa
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