Jeff Day

Role: Service Delivery Manager at Ntm I National Technology Management
Location: Auburn Hills, MI, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Service Delivery Manager
Ntm I National Technology Management
Feb 2023 — Present · Bingham Farms, MI, US
Mange IT Support Team that consists of- 6 IT Support Technicians - Support ~ 100 Customers in the US • Responsible for interviewing and hiring new staff • Manage Deskside Support activities across multiple locations & states • Manage Technician Ticket Work (Requests & Incidents) • Manage Technician SLA\'s and KPI\'s (Requests & Incidents) • Responsible for Technician Performance Reviews • Responsible for Performing Staff Evaluations • Manage New Hire Hardware Deployment across multiple locations • Manage Hardware Refresh across multiple locations • Manage Hardware Imaging for PC Refresh & New Hire Deployment Activities • Manage Client Relationships

Education

ComputerTraining.com
Microsoft Certification, MCP, MCSA, MCSE
2006 — 2006
Delta College
Associates, Business Managment
2001 — 2002
Northwood University
BBA, Managment Information Systems / Business Managment
2002 — 2004

Contact information

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Work email
•••••@trustntm.com
Personal email
•••••@•••••.com
Direct dial
+15•••••••62

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Current company

Ntm I National Technology Management

IT Services and IT Consulting · 21 employees · Founded 1997 · Bingham Farms, Michigan, United States

National Technology Management (NTM) Delivering AI-driven Managed IT and Cybersecurity that\'s Freaky Fast, Easy to Use, and continuously improving through automation and innovation. Since 1997, NTM has operated on three words: Innovate. Commitment. Excellence. Not as a tagline — as a standard we measure ourselves against every quarter. We exist to do three things: PROTECT Cyber threats are accelerating. So is our defense. We deliver 24/7 managed cybersecurity with proactive threat detection, compliance alignment, and documented performance metrics — including under 2-hour average resolution times. We don\'t sell fear. We eliminate risk with systems that prove themselves in the data. ELEVATE Your technology should drive revenue — not drain it. We elevate businesses through AI-powered CRM, marketing automation, and operational visibility that turns your tech stack into a growth engine. No more vendor sprawl. No more guessing what\'s working. AUTOMATE Manual processes break at scale. We embed automation across onboarding, support, security response, reporting, and workflow execution — so your team operates with leverage, not overhead. Who We Work With We partner with 10+ user organizations, multi-location businesses, and compliance-driven industries led by Executives who value speed, accountability, and measurable outcomes. If you want cheap and reactive, we\'re not your firm. If you want structured, AI-driven protection and performance — welcome to NTM.

trustntm.com

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Experience

Service Delivery Manager

Education

ComputerTraining.com

Delta College

Northwood University

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