Jeff Folger
Delivering measurable value to CX Teams | Outcome Focused
- Role
- Cx Sales Manager at Novelvox
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jeff Folger
Customers expects quick and frictionless service/resolution regardless of how they engage with companies. I help financial services and healthcare organizations fully integrate their contact center with critical backend systems so they can improve the speed and quality at which they deliver innovative customer experiences.Specialties: Contact Center, Compliance, Capture, Archiving, DLP, Security, Collaboration, Data Governance, Global, Conversational Ai, Customer Experience, FinServ, Patient Engagement, Public Speaking, Networking, Problem Solving, Strategic Partnerships
Experience
Cx Sales Manager
Jun 2025 — Present · Austin, TX, US
Helping financial services and healthcare organizations integrate all communications channels and Agentic AI to core backend systems (plus authentication, payments, CRMs and ticketing) into one single agent view or via CTI connectors. We help improve key KPIs/ROI by delivering real time context to agents and by providing automated, actionable self service to customers, members and patients. Epic, Athena, Jack Henry, Symitar, Corelation, Salesforce and ServiceNow specialist.
Education
Texas State University
BA, Political Science
Skills
- Channel Sales
- Email Marketing
- Selling
- Sales Operations
- Key Account Development
- Lead Generation
- Video Conferencing
- Cold Calling
- Business Development
- Direct Sales
- Strategy
- Channel Strategy
- Salesforce.com
- Sales Enablement
- Unified Communications
- Voip
- Channel Partners
- Sales
- Selling Skills
- Management
- Solution Selling
- Voice Over Ip (Voip)
- Leadership
- Strategic Partnerships
- Partner Management
- Public Speaking
- Sales Process
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