Jeff F.

About Jeff F.

I\'m a uniquely experienced professional who thrives in challenging roles that draw on the full breadth of my business acumen, passion for technology, and dedication to solving complex problems for both companies and their customers.Throughout my career, I’ve steadily taken on more demanding roles that bring increasing value. I’ve purposefully shaped my path to be “T-shaped” — broad across industries and technologies, and deep in leadership, analysis, and delivery. Why? Because every time a company has asked me to step into something new — whether multi-hat or highly focused — I’ve delivered. My strength lies in learning fast, leading decisively, and building trust.I’ve worked across Healthcare, Government, Insurance, Finance, Manufacturing, and more. My specialties include customer-centric applications, ERP and CRM systems, and enterprise integrations — both implementing commercial software and leading full-stack development. I also bring vendor-side product management experience in software and hardware, including marketing and technical evangelism. Both sides of the coin = unique perspectives!A few core capabilities I bring:• Strategic thinker and hands-on leader: Project Manager, Product Manager, Business Analyst, and Certified Scrum Product Owner® and ScrumMaster®. PMI- and SAFe-trained. Scrum Alliance AI certification. • Able to bridge business and technical teams with clarity and shared vision — from RFP and roadmap to rollout and adoption.• Deep consulting background: I’ve worked closely with hundreds of customers, speaking their business language and owning their success.• Agile champion and delivery expert: I’ve introduced and led Agile transformations, built PMOs, and led complex, cross-functional product efforts.• Obsessed with great tools: I maintain my own licenses of M365, Salesforce, Jira, Monday, and 5 AIs. The best tools are the ones that help teams visualize success.• Training: Scrum Product Owner/Product Manager; SAFe; PMP Project Management (PMI Member); Pragmatic Product Management Framework; Atlassian University (Jira Admin); Salesforce Admin; several AI courses; Dale Carnegie.• Continuous Learning: Active in Agile Austin, ProductCamp, PMI, Cloud Austin, TAG Austin, Salesforce User Groups, Atlassian ACE, Austin DevOps, AICamp, and AI communities. Strong focus on AI and emerging technologies.Is Project Management dead? No. Every client is at a different stage in their evolution — and I meet them where they are, help them move forward, and leave things better than I found them.

Experience

1. Senior Project Manager

   Highmark Health

   Dec 2025 — Present

Education

• Education: Consulting & Sales

  The methodologies of customer engagement and topics such as sales, consulting, RFPs and contracts.

• Continuous Development: Other Topics

  Other learning opportunities that I attend

• Continuous Development: Product Management

  PM is all about learning and development from peers. I make time to attend as many as possible.

• Education: Agile Software Development and Product Management

  Formal education in Product Management and Agile topics

• Continuous Development

  A sampling of the user groups I participate in

• Education: SAP products and services

  I'm extensively trained in SAP topics, products and services.

• Buffalo State University

  Bachelor of Science - B.S., Information Systems Management

• Education: IBM Products

  These are just a few of the product topics I’ve been trained in by IBM.

• Continuous Development

  Learning, growth, exploration, keeping current, and learning from peers

Skills

• Product Marketing
• Business Management
• Disaster Recovery
• Enterprise Content Management
• Channel Management
• Strategic Partnerships
• New Business Development
• Channel Partners
• Strategy
• Team Management
• Databases
• Customer Relations
• Sales Operations
• Professional Services
• Software Industry
• Channel
• Partner Management
• Program Management
• Alliances
• Government
• Product Management
• IT Operations and IT Service Management
• Business Process Management
• Business Alliances
• Business Intelligence
• Business Process Improvement
• Management
• Cloud Computing
• Sap Hana
• Windows
• Db2
• Solution Selling
• IT Strategy
• Salesforce.com
• Account Management
• Big Data
• Integration
• Sales Process
• Business Strategy
• Consultative Selling