Jeff Fischer
Director, Service Delivery Operations at M&T Bank
- Role
- Director of Service Delivery at M&T Bank
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Jeff Fischer
Sixteen years experience in IT support and technology operations with focus on managing and developing incident, problem, change, asset, configuration, knowledge and Service Desk management processes.
Experience
Director of Service Delivery
Oct 2023 — Present · Buffalo, NY, US
Senior Vice President responsible for strategic direction and execution of core IT operations functions including Incident, Problem, Change, CMDB, Software and Hardware Asset Management, Command Center Operations, ATM Fleet Support and Deployments, Disaster Recovery, Technology Resiliency, Enterprise Scheduling, Transmissions, and Output Management.
Education
Clarkson University
Bachelor of Science - BS, Aerospace, Aeronautical and Astronautical Engineering
1999 — 2003
Skills
- Visio
- Hp Service Center
- Management
- Itil Certified
- Business Process Improvement
- Service Desk
- Hp Service Manager
- IT Service Management
- IT Operations
- Active Directory
- Xp
- Change Management
- Incident Management
- Help Desk Support
- Vendor Management
- Itil
- IT Management
- Troubleshooting
- Disaster Recovery
- Call Center
- Sharepoint
- Windows Xp
- Process Improvement
- Call Centers
- Technical Support
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