Jeff Wilson

About Jeff Wilson

As Vice President of IT Enterprise Platforms & AI Services at Genesys, I lead the development of scalable, AI-powered platforms with robust governance and security. My mission is to ensure our technology foundation empowers the business to innovate quickly and operate with agility, all while maintaining the highest standards of reliability and compliance.With over two decades in technology leadership, I have a proven track record of transforming infrastructure to drive business results. I’ve spearheaded cloud migrations and implemented enterprise AI capabilities that accelerated product delivery and improved efficiency across global operations. In previous initiatives, I oversaw programs that boosted system uptime to 99.99% and reduced operational costs, delivering measurable impact to the bottom line. These accomplishments reflect my commitment to marrying cutting-edge innovation with practical, results-driven execution.I believe effective leadership is about strategic partnership and aligning IT capabilities with business goals. I work closely with cross-functional teams to turn strategy into action, whether that’s enabling new customer-facing services or improving internal processes. Colleagues know me for my collaborative leadership style and my ability to balance innovation with governance. I take pride in building high-performing teams and nurturing a culture of continuous improvement, ensuring that agility never comes at the expense of security or quality.Passionate about the future of technology, I stay at the forefront of trends in cloud, AI, and DevOps to anticipate the next big opportunity for our business. I’m always open to exchanging insights on AI-driven infrastructure, agile transformation, and leadership best practices. Feel free to connect if you’d like to discuss how innovation can drive business growth. I enjoy connecting with fellow leaders and visionaries shaping the next generation of enterprise technology.

Experience

1. VP, IT Enterprise Platforms & Ai Services

   Genesys

   Aug 2025 — Present

Education

• Colorado State University

  Bachelor of Science (BS), CIS

  1996 — 2000

Skills

• Aix
• Data Center
• Unix
• Windows
• Storage
• Itil
• Disaster Recovery
• IT Service Management
• Virtualization
• Vmware
• IT Management
• Red Hat Linux
• Cloud Computing
• Server Architecture
• Change Management
• Troubleshooting
• Citrix
• Service Delivery
• IT Strategy
• IT Operations
• Service Management
• Team Management
• Operations Management
• Problem Solving
• Business Management
• Process Improvement
• Outsourcing
• Vendor Management
• Linux
• Incident Management
• Team Building
• Strategic Planning
• Enterprise Architecture
• Mentoring
• Sla
• Netapp
• Network Administration
• San
• Switches
• Saas