Jeffery Ferko
- Role
- Support Account Manager at NetApp
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Jeffery Ferko
Skilled IT professional, with proven ability to contribute to department and company…
Experience
Support Account Manager
May 2014 — Present · RTP, NC
Identify and address customers critical technical issues (escalations) and non-technical issues, and coordinate necessary support activities- Monitor customer open cases during business hours- Prepare periodic and custom reports- Environment assessment/documentation, including software and hardware release planning, upgrade planning and bug risk analysis- Monitor customers systems utilizing autosupports and Support Console to identify potential problems and trends, and subsequently make the necessary recommendations to resolve them to ensure optimal performance of these systems- Ensure that all recommended Best Practices are adhered to for maximizing product optimization and uptime- Notify customer of new product features and fixes, field/product alert analysis and recommendations- Compile and deliver root cause analysis on either product or process breakdowns as required- Represent NetApp in support meetings with customers on a regular basis.
Education
ECPI College of Technology
BS, Computer and Information Science
2011 — 2012
University of Phoenix
Bachelor of Science (BS), Computer Science
2012 — 2014
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