Jeff Hall

Business Operations Manager @NiCE

Orem, UT, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Business Operations Manager @NiCE

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Sandy, UT, US

Prepares and delivers comprehensive departmental reports for stakeholders, highlighting progress, pinpointing challenges, and providing updates on project statuses to ensure informed decision-making- Collaborates with cross-functional teams to facilitate seamless communication and ensure the smooth progression of projects, addressing any issues promptly to maintain alignment with project goals- Identifies and implements process improvements to enhance efficiency, accuracy, and overall team productivity, resulting in streamlined workflows and reduced operational bottlenecksCurrent Project- Coordinating the migration of billing data, including SKUs and customer information, from newly acquired companies into NICE\'s billing system. Leads the integration process, ensuring data accuracy, alignment with internal workflows, and seamless transition for new customers while collaborating with cross-functional teams to optimize billing operations.

EDUCATION

2003 — 2006

Timpanogos High School

High School, General Studies

2015 — 2018

Utah Valley University

B.S., Behavioral Science - Psychology

2011 — 2015

Utah Valley University

A.S., Behavioral Science - Psychology

SKILLS

Telephone SkillsE-CommerceCustomer ExperienceZuoraCall CenterResearchProcess ImprovementMicrosoft OfficeCold CallingMicrosoft WordTeam LeadershipCall CentersCustomer ServiceProblem SolvingTeam BuildingTeamworkTeam ManagementCustomer SatisfactionTrainingTime ManagementSocial NetworkingSocial MediaPowerpointMicrosoft ExcelCommunicationTroubleshootingCrmCustomer Relationship Management (Crm)Microsoft OutlookLeadershipCoachingOutlookData Entry

ABOUT JEFF HALL

I’m a Business Operations Manager in Billing at NICE, focused on turning complex…

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