Jeff Hall

About Jeff Hall

I’m a Business Operations Manager in Billing at NICE, focused on turning complex…

Experience

1. Business Operations Manager

   NiCE

   Jun 2024 — Present · Sandy, UT, US

   Prepares and delivers comprehensive departmental reports for stakeholders, highlighting progress, pinpointing challenges, and providing updates on project statuses to ensure informed decision-making- Collaborates with cross-functional teams to facilitate seamless communication and ensure the smooth progression of projects, addressing any issues promptly to maintain alignment with project goals- Identifies and implements process improvements to enhance efficiency, accuracy, and overall team productivity, resulting in streamlined workflows and reduced operational bottlenecksCurrent Project- Coordinating the migration of billing data, including SKUs and customer information, from newly acquired companies into NICE\'s billing system. Leads the integration process, ensuring data accuracy, alignment with internal workflows, and seamless transition for new customers while collaborating with cross-functional teams to optimize billing operations.

Education

• Timpanogos High School

  High School, General Studies

  2003 — 2006

• Utah Valley University

  B.S., Behavioral Science - Psychology

  2015 — 2018

• Utah Valley University

  A.S., Behavioral Science - Psychology

  2011 — 2015

Skills

• Telephone Skills
• E-Commerce
• Customer Experience
• Zuora
• Call Center
• Research
• Process Improvement
• Microsoft Office
• Cold Calling
• Microsoft Word
• Team Leadership
• Call Centers
• Customer Service
• Problem Solving
• Team Building
• Teamwork
• Team Management
• Customer Satisfaction
• Training
• Time Management
• Social Networking
• Social Media
• Powerpoint
• Microsoft Excel
• Communication
• Troubleshooting
• Crm
• Customer Relationship Management (Crm)
• Microsoft Outlook
• Leadership
• Coaching
• Outlook
• Data Entry