Jeff Wong
Chief Customer Officer at Power Factors | Working towards a cleaner, greener, more sustainable world for future generations.
- Role
- Chief Customer Officer at Power Factors
- Location
- Sandwich, MA, US
- LinkedIn followers
- 500 followers
About Jeff Wong
Results oriented executive experienced in building and scaling top-performing professional services and support teams for high-growth SaaS companies. Proven success in developing global teams, driving customer satisfaction, and optimizing department P&L. Adept at bridging the gap between business and IT, leading self-managing teams, and overall services operational management. Consistently marked as go-to person for the company and committed to exceeding expectations.Subject Matter Expertise:SaaS Platform and Solutions | Project and Program Management | System Integration Solutions | IT Project Delivery | Alternative Investment Operations | Development of Service Offerings | Development of IT Support Models | Change Management | Digital TransformationSpecialties:Professional Services Delivery | Consultation | Solution Selling | Solution Architecture and Technical Solutioning | Business Workflow Analysis | Client Relationship and Account Management | Program and Project Management | Support Operations | Leading Self-Managed Teams | Collaboration
Experience
Chief Customer Officer
Jun 2025 — Present · Waltham, MA, US
Education
Colby College
BA, Psychology
2000 — 2004
Questrom School of Business, Boston University
MBA, General Management
2011 — 2016
Skills
- Software as a Service (Saas)
- Customer Relationship Management (Crm)
- Crm
- Cloud Computing
- Product Management
- Cross-Functional Team Leadership
- Account Management
- Enterprise Software
- Leadership
- Management
- Saas
- Solution Selling
- Business Process
- Professional Services
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