Jeffery Carson
- Role
- Vice President, Journey Analytics & Operations at Synchrony
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jeffery Carson
Tech-savvy leader with 20+ years driving innovation through smart data strategies and AI…
Experience
Vice President, Journey Analytics & Operations
Feb 2023 — Present
Leading a global team of 30 across domestic and international sites to partner with the Digital, Customer Experience and Operations stakeholders to lead journey analytics, voice of the customer and insights to identify customer experience improvements. • Develop strategies to employ new analytics tools and technologies such as speech analytics, machine learning, and AI, engaging with senior leadership to provide insights and recommendations, and providing wing to wing benefit analysis. • Oversee, and accelerate the benefits from, our Journey Analytics platform including integrating disparate data sources (interactions, marketing, operations, digital), validation processes, and the latest in delivery technologies to ensure data is well distributed, understood and consumed by all of our stakeholders • Drive best practice sharing across teams resulting in increased efficiency and scalable capabilities. • Develop and maintain excellent working relationships with all internal and key stakeholders, including Digital, Operations, Marketing, Credit, and IT.
Education
University of North Texas
BS, Accounting Control Systems
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