Jeff Elgin
Chief Technology Officer and Head of Customer Operations @Home Care Delivered
Signup · Get unlimited contacts
WORK HISTORY
Chief Technology Officer and Head of Customer Operations @Home Care Delivered
Richmond, VA, US
As Head of Customer Operations, Jeff is driving a growth agenda with P&L accountability that includes customer/patient enrollment, ongoing customer/patient support and resupply, and clinical care. Jeff also serves as Chief Technologist for HCD, overseeing the delivery and operation for all technology innovations and digital solutions. Marrying the two roles, Jeff is leading a digital transformation that is: driving increased revenue; dramatically increasing digital self-service offerings and utilization; delivering operational cost efficiencies; improving on an unrivaled Net Promoter Score for customers.
EDUCATION
University of Virginia
Master of Science (M.S.), Management of Technology
University of Virginia
Bachelor of Science (B.S.), Commerce, Finance, Management of Technology
SKILLS
ABOUT JEFF ELGIN
Change agent, technology and operations executive with a broad array of experience from management consulting as well as high growth environments in both large corporations and emerging businesses. Successful track record leading strategically critical business and technology initiatives, turning low performing organizations into high performing teams. Exceptional leadership, team building and communication skills, demonstrated while leading small and large teams (800+ team members, budgets exceeding $250mm). Strong combination of business acumen and savvy coupled with the ability to appropriately leverage technology to excite and engage customers, drive growth, reduce operating costs, and meet business objectives.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.