Jeff Starke

About Jeff Starke

Dedicated leader with 20+ years of experience across all areas of IT. Proven ability to deliver results that balance business needs with best practices and technology standards through experience in operations, application development and production support. Proficient with vendor management, contract negotiation, SLA management, outsourcing and blended staffing to support ever changing business and regulatory needs. Experience across the product development life cycle with a focus on internal business and vendor partnerships, staffing and organization, continuous improvement and large program scoping and planning to enable business growth, optimization and efficiency. Business Case Development Application Hosting Financial Analysis Production Support Regulatory Requirements Contract Negotiation & Management Vendor SLA Management M&A IT Analysis & Integration Operations Programs/ Projects Internal and External Staffing Application Build vs. Buy Application Development Program/Projects Departmental Financial Management

Experience

1. Vice President IT Infrastructure Service Management & Application Support

   DHL Supply Chain

   Jan 2018 — Present · Westerville, OH, US

   Head of Infrastructure and Service Management for DHL Supply Chain North America. Responsible for the Vendor management and oversight of IT Infrastructure Build and Run services from the global infrastructure organization and key external providers for North America.Working to improve IT service and delivery, reduce costs and bring additional IT value to the business * Redesigned disaster recovery, reduced cost, testing and improved recovery * Next day PC hardware delivery and self-service software deployment * Transitioned WAN/LAN/Wireless support to regional supplier * Consolidated barcode scanner device management globally * SDWAN program with regional implementation * Regional O365 implementation * Risk based IT Security programs

Education

• Thomas More University

  Bachelor of Arts, Computer Information Systems

  1989 — 1993

• Thomas More University

  Associates Degree, Business Administration

  1989 — 1993

Skills

• Program Management
• Active Directory
• Unix
• Windows Server
• Process Improvement
• Data Warehousing
• Business Analysis
• Information Technology
• Visio
• Disaster Recovery
• Data Center
• Infrastructure
• Software Development
• Management
• Ms Project
• System Deployment
• Servers
• Itil
• IT Management
• IT Strategy
• Microsoft Exchange
• Databases
• Outsourcing
• Oracle
• Pmo
• Pmp
• Integration
• Project Portfolio Management
• Sdlc
• Sharepoint
• Security
• Enterprise Software
• Enterprise Architecture
• Project Management
• Vendor Management
• IT Service Management
• Change Management