Jeff Dockum

About Jeff Dockum

I am an Assistant General Manager at Five Iron Golf, a leading indoor golf and entertainment company, with a Bachelor\'s degree in Digital Media Production from Kent State University. I have strong skills in strategic communications, interpersonal communication, and sales, which I leverage to develop and implement community outreach programs that promote Five Iron Golf and increase awareness of our services.In my current role, I work with a diverse team of professionals, including event coordinators, marketing managers, and golf directors, to create and execute engaging and memorable events for our customers and partners. I also partner with local businesses, organizations, and influencers to expand our network and reach new audiences. Some of the events I have contributed to include charity tournaments, corporate outings, and social media campaigns. Through these initiatives, I have helped Five Iron Golf grow its customer base, generate positive feedback, and enhance its brand reputation. I am passionate about creating meaningful connections and experiences for people through golf and entertainment, and I am always looking for new opportunities to learn and grow in this field.

Experience

1. Assistant General Manager - Social

   Five Iron Golf

   Mar 2025 — Present · Pittsburgh, PA, US

   Drive revenue in Simulator Rentals, Food and Beverage Sales and League salesParticipate in the recruitment, hiring, and training of all staffManage the onboarding and continued education of new hiresActive evaluation of employee performance to ensure day-to-day business needs are metManage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food & beverage service, and social staff schedulingSet and manage above-and-beyond service standards for all staffMaintain extensive knowledge of all of our products, business lines and promotionsMaintain an understanding of the P&L of the locationSupport the efficient operation of the space by monitoring and reducing labor and other operating costsAssist in building relationships within the community and engaging in local marketing effortsTake pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf

Education

• Point Park University

  Bachelor's degree, Broadcast Journalism

• Kent State University

  Bachelor's degree, Digital Communication and Media/Multimedia