Jeffrey Daub
L5 Software Development @Telus Communications
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WORK HISTORY
L5 Software Development @Telus Communications
Toronto, ON, CA
EDUCATION
Wilfrid Laurier University
Bachelor of Arts (B.A.), Geogaphy
Conestoga College
Diploma - Business Administration, Accounting
SKILLS
ABOUT JEFFREY DAUB
A seasoned ITIL certified Project Manager that has developed and implemented Business and ITIL processes focusing on improving operational efficiency and business functionality in order to satisfy the needs of key stakeholders and business sponsors. Well-organized and results-oriented with proven client and customer service skills, demonstrating meticulous attention to detail, tenacious problem solving and analytical skills. Has demonstrated a proven track record in the implementation, development and deployment of enterprise solutions to provide a secure and reliable experience for the customer.Experience:ITIL / IT / Business Process ManagerTeam Lead, Senior IT Support StaffProject Manager / LeadRisk and Resilience AnalystSystems Administrator and Systems AnalystServiceNow Architect, Developer, AdministratorServiceNow Certified System Administrator Suite Certification - ITSM ProfessionalSuite Certification – CSM Professional Certified Implementation Specialist - IT Service Management Certified Implementation Specialist – Customer Service ManagementCertified Implementation Specialist - DiscoveryExperienced in ServiceNow ITSM, ITOM, CSM, SPM and Discovery for 8 yearsAreas of expertise:Financial services (ISO); high-tech (PCI); medical (HIPAA); Pharmaceutical (SOX, FDA) and government.
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