Jeff Dahms
- Role
- Director of Customer Experience Research and Insights at Physicians Mutual
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Jeff Dahms
As a change management leader specializing in Customer Experience (CX) for the insurance…
Experience
Director of Customer Experience Research and Insights
Oct 2023 — Present
Planning, developing, organizing and leading the customer experience strategy.
Education
Peru State College
Master's degree, Curriculum and Instruction
2002 — 2007
University of Nebraska-Lincoln
BS, Education
1995 — 2000
Bellevue University
Doctor of Philosophy - PhD, Human Capital Analytics
2020
Skills
- Strategy
- Talent Management
- Program Management
- Conflict Resolution
- Strategic Planning
- Ibm Spss Modeler
- Collaboration
- Onboarding
- Employee Training
- Team Building
- Change Management
- Leadership Development
- Performance Management
- Management
- Analysis
- Staff Development
- Program Development
- Organizational Effectiveness
- Workshop Facilitation
- Public Speaking
- Leadership
- Adult Education
- Consulting
- Training
- Process Improvement
- Nonprofits
- Predictive Analytics
- Training Delivery
- Employee Relations
- Executive Coaching
- Employee Engagement
- Customer Service
- Coaching
- Instructional Design
- Organizational Development
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