Jeff Crothall

Sales Support Specialist @Twilio

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Sales Support Specialist @Twilio

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Toronto, ON, CA

EDUCATION

2024

Real Estate and Mortgage Institute of Canada Inc.

Mortgage Agent Level 1

SKILLS

Unified CommunicationsTelecommunicationsCall LoggingIvrCloud ComputingTelephonyVendor ManagementDirect SalesCisco Call ManagerContact CentreContact CentersSolution SellingVoice Over Ip (Voip)Call CentersBusiness DevelopmentIpNew Business DevelopmentCall RecordingMitel 3300Sip TrunkingCustomer Interaction ManagementCall CenterChannel ManagementSipSolution ArchitectureVoipChannel PartnersManaged ServicesIntegrationSaasEnterprise SoftwareShoretel

ABOUT JEFF CROTHALL

With over ten years of experience in the customer engagement and unified communications field, I am passionate about creating and implementing solutions that enhance customer satisfaction, loyalty, and retention. I was most currently an Engagement Manager at Twilio, where I helped customers leverage the power and flexibility of Twilio Flex, the cloud-based contact center platform that allows them to communicate with their customers using their channel of choice.In my previous role as a Customer Engagement Sales Professional at Perficient, I worked with a team of experts to deliver intelligent customer-focused solutions using platforms such as Twilio Flex, Amazon Connect, Google Dialogflow, and Google CCAI. I also helped customers plan and execute their transition from their on-premise solutions to the cloud with purpose and strategy. I developed strong relationships with customers and partners, and applied my skills in B2B, relationship development, and unified communications to drive sales and business growth.

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Jeff Crothall — Sales Support Specialist at Twilio in Toronto, CA | Unifers