Jeff Crothall
Sales Support Specialist @Twilio
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WORK HISTORY
Sales Support Specialist @Twilio
Toronto, ON, CA
EDUCATION
Real Estate and Mortgage Institute of Canada Inc.
Mortgage Agent Level 1
SKILLS
ABOUT JEFF CROTHALL
With over ten years of experience in the customer engagement and unified communications field, I am passionate about creating and implementing solutions that enhance customer satisfaction, loyalty, and retention. I was most currently an Engagement Manager at Twilio, where I helped customers leverage the power and flexibility of Twilio Flex, the cloud-based contact center platform that allows them to communicate with their customers using their channel of choice.In my previous role as a Customer Engagement Sales Professional at Perficient, I worked with a team of experts to deliver intelligent customer-focused solutions using platforms such as Twilio Flex, Amazon Connect, Google Dialogflow, and Google CCAI. I also helped customers plan and execute their transition from their on-premise solutions to the cloud with purpose and strategy. I developed strong relationships with customers and partners, and applied my skills in B2B, relationship development, and unified communications to drive sales and business growth.
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