Jeff Coons
- Role
- Manager - Digital Guest Experience at IHG Hotels & Resorts
- Location
- Smyrna, GA, US
- LinkedIn followers
- 500 followers
About Jeff Coons
Brand and customer experience strategist, adept at collaborative and hands-on project…
Experience
Manager - Digital Guest Experience
Jan 2022 — Present
Lead the design and implementation of digital guest and hotel products that are aligned with overall brand, loyalty and marketing strategies. Cross-functionally collaborate with key marketing and business stakeholders to identify key “moments of truth” along the customer journey and determine how best to deliver a digital guest experience that is consistent with holistic marketing goals and promise, spanning from strategy design and conceptualization to implementation and successful hotel sustainment.
Education
Emerson College
Bachelor of Science - BS, Marketing Commnuications
Skills
- Commercial Aviation
- Charter
- Leadership
- Flights
- Customer Service
- Aviation
- Operations Management
- Customer Experience
- Management
- Start-Ups
- Aircraft
- Strategic Planning
- Process Improvement
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