Jeff Bickler
Risk Design and Implementation Leader
- Role
- SVP, Risk Design and Implementation at Citi
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Jeff Bickler
Passionate advocate for improving service delivery efficiency!Strategic-minded leader with extensive, contact center, consumer lending and technology background; selected for roles requiring fiscal accountability, transformation, and process re-engineering. Accomplished leader focused on global strategic solutions transforming groups into high-performing, client focused teams. Specialties: •Extensive Partner Facing Consumer/Commercial Credit Card Experience•Contact Center, Compliance, IT Development•Process Re-engineering•Data Analytics & Process Mapping•Agile Product Owner Methodologys•Multiple RFP & Partner Relationship Management•Extensive Platform & Account Conversion Leadership Experience•Vendor & Program Mgmt.•Full Account Life Cycle Mgmt.
Experience
SVP, Risk Design and Implementation
Aug 2020 — Present · Irving, TX, US
Lead a team of professionals to conduct the end-to-end analysis of the risk and control environment within Customer Service Operations. Measure the effectiveness of Controls and Monitoring for efficiency and automation opportunities while improving the overall risk profile.
Education
North Lake College
Business Administration
University of Phoenix
BA - Business Administration
Skills
- Partner Relationship Management
- Consulting
- Budget Planning & Forecasting
- Credit Card Processing
- Process Optimization
- Work Flow Design
- Project Implementation
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