Jeff Benfield
- Role
- Manager of Client Success at Relias
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Jeff Benfield
Customer focused leader utilizing a results-driven collaborative approach to build long…
Experience
Manager of Client Success
Aug 2017 — Present · Raleigh-Durham, NC, US
Manage a team of high-performing CSMs delivering an exceptional customer experience, high renewal and retention rate, solution adoption and expansion, and NRR. Experienced at building strong customer success programs at both high touch and low touch to meet the scaling needs of the business utilizing data as a proactive approach and foundation to delivering the desired experience to achieve the desired outcomes. Developed a scaled Client Success model increasing capacity by 50% thru a hybrid digital engagement/self-serve model with data driven proactive reachouts.
Education
North Carolina State University
B.S., Engineering Operations
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