Jeff Becze

About Jeff Becze

As Senior Vice President and Operations Group Manager at U.S. Bank, I lead Workforce Planning for Transaction Processing & Shared Services, driving enterprise-wide transformation through data-driven strategy and operational excellence. My career is defined by a proven track record in building highly effective organizations and leading complex projects across analytics, human resources, and business operations. I specialize in strategic workforce capacity planning, organizational development, and optimizing operational performance to align with regulatory and financial objectives.My expertise spans performance management, training and development, data analytics, and talent management. I oversee the integration of predictive workforce models (by leveraging AI / Machine Learning) and collaborate closely with partners in Risk, Finance, HR, and Technology to deliver scalable, compliant solutions that improve efficiency and reduce risk. I am passionate about turning complexity into clarity, building teams and tools that enable smarter decisions, and driving positive change by identifying opportunities, introducing best practices, and implementing process improvements.Throughout my career, I have thrived in fast-paced environments, delivering forward-thinking leadership and professionalism. As Workforce Planning Director within the Operations business line at U.S. Bank, I have improved the employee experience and delivered results that align with customer expectations. My previous experience includes serving as Senior HR Manager, overseeing large teams and supporting thousands of employees across multiple states and facilities.Recognized for my leadership - including receiving the top honor, Circle of Service Excellence Award, at U.S. Bank - I remain committed to fostering success through talent and making a meaningful impact in workforce planning. My value-centric approach and strong team leadership skills continue to drive organizational effectiveness and support long-term business success.

Experience

1. Workforce Planning Director

   U.S. Bank

   May 2024 — Present · Cincinnati, OH, US

   As Operations Group Manager - Senior Vice President, I lead enterprise-wide workforce planning and operational strategy for Transaction Processing & Shared Services (TPSS), overseeing predictive modeling, capacity optimization, and cross-functional analytics. My role bridges strategic planning with execution, aligning data-driven insights to business outcomes across multiple lines of business. I serve as a key liaison between Operations and partners in Risk, Finance, HR, and Technology, driving automation, compliance, and talent development initiatives. • Under my leadership, I directed operations-wide workforce planning initiatives that delivered over $3.2M in realized savings and avoided 59 FTE additions and 6 FTE reductions, resulting in a total impact of approximately $3.9M through predictive modeling and strategic resource alignment.• Expanded forecasting and capacity planning support to new business lines, scaling coverage to over 3,800 employees, and enabling data-driven staffing decisions across diverse operational units.• Spearheaded SQL-based automation for KPI and headcount reporting, eliminating manual data compilation and empowering planners to focus on strategic analysis and scenario modeling.• Authored a management report for the Pacific Coast Banking School, exploring the transformative potential of artificial intelligence in unlocking human capability, with emphasis on workforce evolution.• Introduced and institutionalized Jira within the Workforce Planning team, implementing Kanban workflows and agile delivery practices to improve transparency, accountability, and on-time execution of planning deliverables.• Led time study initiatives to capture productivity metrics of back-office agents, enabling development of work standards and more accurate capacity models.

Education

• Louisiana State University

  Master of Business Administration - MBA, Data Analytics

• Purdue University

  Bachelor, Organizational Leadership & Supervision

  1998 — 2002

Skills

• Talent Acquisition
• Succession Planning
• College Recruiting
• Employee Relations
• Human Resources
• Onboarding
• Personnel Management
• Hris
• New Hire Orientations
• Applicant Tracking Systems
• Benefits Administration
• Recruiting
• Management
• Leadership