Jeff Ballus

About Jeff Ballus

I specialize in turning complex business challenges into structured, scalable solutions that drive efficiency, profitability, and long-term growth. With 17+ years of experience in operations, finance, and project & account management, I help businesses implement growth strategy, streamline workflows, improve cash flow, and leverage technology to operate smarter while delivering exceptional customer experiences.As co-founder of Sift Dessert Bar, I scaled a single-unit bakery that began with a investment into a $3M+ omnichannel brand spanning retail, e-commerce, wholesale, and corporate gifting. That real-world experience taught me how to build efficient systems, lead cross-functional teams, and drive sustainable growth in fast-paced, high-pressure environments.Core Expertise Business Operations & Process Optimization – Identifying inefficiencies and implementing scalable, repeatable systems that improve productivity and drive efficiency. Revenue & Financial Strategy – Creating and implementing growth strategy, managing P&L, forecasting, budgeting, and cost reduction initiatives to optimize financial performance and profitability. Account Management & Business Development – Building and maintaining high-value relationships that drive revenue growth and customer retention. Customer Satisfaction & Success – Aligning operations, technology, and service strategies to improve the customer experience and long-term engagement. Technology & AI Integration – Leveraging AI, ERP, CRM, and automation tools to enhance operational workflows, data-driven decision-making, and overall business efficiency.By combining strategic insight with operational & financial expertise, I help businesses unlock new opportunities, scale efficiently, and achieve measurable success.

Experience

1. Senior Customer Success Manager

   Amazon

   Apr 2025 — Present · Austin, TX, US

   As a Senior Customer Success Manager at Amazon, I help businesses turn challenges into opportunities and drive sustainable growth on Amazon’s platforms. I work with vendors, advertisers, and strategic partners to improve performance, enhance customer experiences, and develop data-driven strategies that deliver real results. I also create joint business plans, share best practices, and collaborate across Amazon teams to solve complex challenges and uncover new opportunities.Focus Areas• Building strong and lasting client relationships• Analyzing data to identify opportunities for growth• Developing and executing strategic business plans• Helping clients get the most from Amazon’s platforms and programs• Driving efficiency, retention, and measurable results

Education

• University of Arizona

  Bachelor of Science (B.S.), Finance, General

• American Franchise Academy

  Multi-Unit Franchise Ownership Mastermind Program

• Wholesaling Inc. Mentorship Program

  Active, Real Estate

Skills

• Process Engineering
• Strategy
• Strategic Partnerships
• Electronics
• Product Management
• Competitive Analysis
• Contract Negotiation
• Start-Ups
• Program Management
• Supply Chain Management
• New Business Development
• Sales Management
• Go-to-Market Strategy
• Product Lifecycle Management
• Lean Manufacturing
• Sales
• Forecasting
• Supply Chain
• Product Marketing
• Ic
• Product Development
• Key Account Management
• Budgets
• Account Management
• Team Building
• Management
• Business Planning
• Operations Management
• Strategic Planning
• Semiconductors
• Leadership
• Reliability
• Process Improvement
• Inventory Management
• Manufacturing
• Pricing
• Cross-Functional Team Leadership
• Engineering Management
• Product Launch
• Customer Retention