Jeff B.

About Jeff B.

I enjoy connecting to salespeople and discerning what they need and translating that into requirements for development. I love finding the patterns with people, in the data, & the process that showcase what is working well and needs to be improved. Extensive experience in Global Sales Operations as a Business Operations Manager, Project Manager, & Business Analyst.Passionate about leading projects & teams and capturing business requirements that are effective & relevant to the Sales Teams in the Field. Experienced in agile & waterfall methodologies delivering detailed specifications. Successfully managed day-to-day project management activities to support a Salesforce Sales Cloud “Opportunity Management” launch for over 500 users. Collaborates well with cross-functional teams & quickly establishes trust and credibility. Experienced in High Tech offerings from direct sales to partner selling channels including Financial Institutions, Merchants, and Hardware, Software, Cloud, & SaaS. Strong background in:* Business Analysis & Requirements Capture * Team Leadership * Project Management * Salesforce Sales Cloud Launch & Lightning UI Upgrade * Salesforce Usability & Surveys * Salesforce Custom Revenue Forecast App Dev & Launch * Sales Workforce Analytics * Seller & Goal EffectivenessTools: Excel, Salesforce, PowerPoint, Outlook, Smartsheet, Business Objects.Certifications: Salesforce Business Analyst, Professional Scrum Master I (Scrum.org)Industry background and experience: Strong ability to lead with purpose. Works well at all levels, including Senior Management. Powerful enabler of Strategic Analyses & Insight. Adept at making the complex simple to understand.Personal Attributes: Fun, enthusiastic & positive, customer & stakeholder focused.

Experience

1. Senior Business Analyst

   AMD

   Feb 2022 — Present · San Jose, CA, US

   Responsible for supporting sales & their system infrastructure and associated business processes as part of a global sales operations team primarily based in Salesforce CRM Sales Cloud. • Lead & manage process to address change requests for integration of Salesforce for Xilinx & AMD • Execute testing in the business development process for Salesforce enhancements • Created monthly statistics for case support integrating the survey feedback • Help to manage & execute Customer Master M&A Cases • Support & execute quarterly regression testing on the Embedded Forecast App in SFDC • Address & resolve Sales User cases primarily related to Salesforce

Education

• California Polytechnic State University-San Luis Obispo

  BS Business, Accounting Concentration

Skills

• Software Development Life Cycle (Sdlc)
• Business Intelligence
• Financial Modeling
• Process Improvement
• Crm
• Strategy
• Business Analytics
• Outsourcing
• Cross-Functional Team Leadership
• Sdlc
• Operations Management
• Management
• Team Building
• Forecasting
• Sales Operations
• Team Leadership
• Requirements Analysis
• Cloud Computing
• Salesforce.com
• Sales
• Analytics
• Budgeting
• Business Analysis
• Business Process Improvement
• Change Management
• Customer Relationship Management (Crm)
• Policy
• Leadership
• Saas
• Program Management
• Spend Management
• Software as a Service (Saas)
• Project Management
• Vendor Management
• Budgets
• Contract Negotiation