Jeff Austin
Global Contact Center Leader | Scaled Global Ops to 2K+ | Builder of High Performance Cultures | CX, AX, KPI, & P&L Leadership
- Role
- Senior Director Operations at OneTouch Direct
- Location
- Eau Claire, WI, US
- LinkedIn followers
- 500 followers
About Jeff Austin
Dynamic Results Oriented Leader with 20+ Years of BPO Strategic and…
Experience
Senior Director Operations
Jun 2025 — Present
OneTouch Direct is a contact center that isn’t all talk. Built to drive interactions and deliver results, we offer best-in-class customer and employee experience. Headquartered in beautiful Tampa, Florida, we deliver complete omnichannel support at more than 3,250 workstations in four countries. From call centers to live chats, our agents deliver empathetic and reliable service across all channels. Since 2003, we’ve immersed ourselves in the passion, people and organizational strategy required for operational excellence.
Education
Montana State University-Bozeman
BA English Lit, Business Management
1994 — 1999
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