Jeff Wheeler

Store Manager @Giant Food Stores, Llc

State College, PA, US

Direct all operations for a store with $600K in weekly sales and 2,500+ customers daily• Manage the $1.5M inventory and purchasing, which has a high turn rate, averaging 220K items solder per week, including maintaining optimal product levels, implementing inventory controls, designing stock rotation strategies, ensuring effective organization of stock rooms for accurate reporting• Develop and maintain the quarterly budget, which consists of $600K in labor costs and $20K in maintenance costs• Continually review performance metrics and forecasts to improve operations, target business strategies, and inform future decision-making on scheduling and purchasing• Lead a group of 150+ team members, including hiring, training, scheduling, payroll submissions, discipline, and fostering a customer-first culture of efficiency and goal attainment• Design and implement strategies to maximize sales and minimize shrink • Communicate and ensure compliance with store programs and standards to employees for optimal quality, freshness, safety, and cleanliness• Train employees on specialized topics, such as proper handling of perishable products• Serve on the Rapid Response Team for prevention of union intrusions, providing expertise on unionized versus non-unionized workforces to employees with a goal of minimizing unionization Key Contributions• Increased the customer satisfaction score from 49% to 64% within a year• Boosted the team member engagement score from 55% to 94%• Revamped the stocking procedure from overnight to evening, which increased employee presence and maintained stock levels during prime shopping hours, boosting customer satisfaction• Implemented the “4-foot rule” to boost customer engagement and retention, which encouraged employees to speak to every customer within 4 feet of them• Mentored multiple employees who have been selected for internal promotion• Increased community involvement locally through volunteer drives and sponsorships