Jeff Vince

About Jeff Vince

IT Division Director * Senior IT Manager * IT Operations ManagementA highly accomplished Information Technology professional with over 20 years of progressive IT experience. Experienced in a wide range and variety of industry verticals. Team-oriented, enterprise-focused leader who is effective at leading within a very complex, diverse, and future-minded organization. Well versed in crisis management, team building, vendor management, and creating strategic alliances with other department leaders. Very knowledgeable and highly skilled in all operational and financial aspects of departmental administration; including budget management, strategic planning, and continuous improvement. A polished communicator that has the keen ability to deliver a superior customer service experience to internal, external, and C-level customers. A highly innovative, self-motivated results driven leader. IT Operations Management * Strategic Planning * Continuous Improvement * IT Governance * Service Delivery * Service Support * ITIL / IT Service Management * Budget / Cost Controls * Vendor Management * Negotiations * Infrastructure Management * Best Practices * Leadership

Experience

1. VP - Customer Success & Service Delivery

   NTT DATA, Inc.

   Sep 2023 — Present · US

   Vice President - Customer Success & Service Delivery primarily focused on providing operational, strategic, and executive leadership to all service areas responsible for all managed services clients for the Americas Region.Areas of focus include client success and service delivery, management and executive oversight of the Global Integrated Operations Centers (GIOC), leading the Agentic AI Office of Excellence, service assurance, quality management, event management, crisis, escalation, and major incident management. Areas of accountability also include operational management, strategic planning and transformation, budget and financial management, Hyperscaler management, 3rd party vendor management, and client service delivery management.Report to the Senior Vice President of Managed Services.

Education

• PennWest Clarion

  BSBA, Information Systems

  1980 — 1984

• The University of North Carolina at Chapel Hill

  CGCIO, Chief Information Officer

  2007 — 2007

Skills

• IT Strategy
• Integration
• Project Portfolio Management
• Troubleshooting
• Department Budgeting
• IT Service Management
• Technical Support
• Change Management
• Business Analysis
• Governance
• Project Management
• Management
• Itil Certified
• Networking
• Process Improvement
• Budgets
• Strategic Planning
• Visio
• Security
• Enterprise Software
• Enterprise Architecture
• Servers
• Itil
• Business Intelligence
• Team Leadership
• Active Directory
• Strategy
• Microsoft Exchange
• Disaster Recovery
• System Administration
• Telecommunications
• Data Center
• Vendor Management
• Sdlc
• Program Management
• Information Technology
• Sharepoint
• Citrix
• IT Management
• Help Desk Support