Jeff Vandusen
Service Management Practice Owner at Dow Chemical
- Role
- IT Service Managment Practice Owner at Dow
- Location
- Midland, MI, US
- LinkedIn followers
- 500 followers
About Jeff Vandusen
Experienced Market Specialist with a demonstrated history of working in the chemicals industry. Skilled in Management, Technical Support, Testing, Information Technology, and Servers. Strong arts and design professional with a Master\'s Degree focused in Educational/Instructional Technology from Saginaw Valley State University.
Experience
IT Service Managment Practice Owner
Jun 2024 — Present · Midland, MI, US
Take ownership and lead the IT Service Management practice, ensuring the effective delivery of IT services and support to the organization• Implement a comprehensive IT Service Management framework and strategy that aligns with business objectives and industry best practices• Define and establish IT Service Management policies, standards, and procedures to ensure consistent and high-quality service delivery• Drive the adoption and implementation of IT Service Management best practices and processes across the organization• Collaborate with stakeholders to define and prioritize IT Service Management goals, objectives, and key performance indicators (KPIs)• Streamline and maintains a comprehensive IT Service Catalog ensuring services are aligned with business needs and requirements• Lead the alignment, implementation, and maintenance of IT Service Management processes, including incident management, problem management, and service level management• Provide guidance and support to IT teams in the adoption and implementation of IT Service Management processes and tools• Monitor and analyzes IT service performance metrics and trends, identifying areas for improvement, and implementing corrective actions as necessary• Ensure compliance with IT Service Management policies, standards, and regulatory requirements• Lead and facilitates IT Service Management audits and assessments, ensuring adherence to established standards and identifying areas for improvement• Stay current with industry trends and advancements in IT Service Management, recommending and implementing innovative solutions to enhance service delivery
Education
Delta College
Associate's Degree, Computer Information Systems
2000 — 2002
Davenport University
Bachelor's Degree, Computer Security
2004 — 2007
Saginaw Valley State University
Master's Degree, Educational/Instructional Technology
2008 — 2011
Skills
- Information Technology
- Servers
- Management
- Technical Support
- Testing
- Citrix
- Computer Security
- Help Desk Support
- Networking
- Hardware
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