Jeff Thode
Principal Solutions Architect at NICE inContact
- Role
- Principal Solutions Architect at NiCE
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Jeff Thode
Professionally, I bring over 20 years of leadership and management experience in the areas of Application Development, Customer Service, and Product Management with an emphasis on Telephony, IVR, and contact center technologiesSpecialties: Leadership/Management StrategyProduct ManagementProject Management Pricing StrategiesTechnical Solution Creation/LeadershipiPhone, iPad, iPod, Android, apps, mobile, strategyInteractive SurveysBusiness StrategyContact Center TechnologiesIVR and Speech TechnologyInteractive Outbound Messaging & NotificationsSMS/Text MessagingMulti-Channel CommunicationsTelephony & Call Routing StrategiesBusiness Analytics
Experience
Principal Solutions Architect
Sep 2017 — Present · Nashville, TN, US
Skills
- Product Management
- Telephony
- Program Management
- Leadership
- Enterprise Software
- Call Centers
- Business Development
- Solution Selling
- Saas
- Contact Centers
- Management
- Analytics
- Business Strategy
- Software Development
- Customer Experience
- Cross-Functional Team Leadership
- Cti
- Speech Recognition
- Business Process Improvement
- New Business Development
- Call Center
- Salesforce.com
- Strategy
- Process Improvement
- Account Management
- Ivr
- Telecommunications
- Vendor Management
- Mobile Devices
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