Jeff Strong
🥇 Operations Leader ◆ Growth Strategist ◆ Multi-Unit Turnaround Expert ► Elevating Franchise Performance, Driving Market Expansion, and Building Teams that Consistently Outperform
- Role
- Regional Manager at CPR Cell Phone Repair
- Location
- Waco, US
- LinkedIn followers
- 500 followers
About Jeff Strong
Some people manage what’s in front of them. I’ve spent my career looking past the…
Experience
Regional Manager
Jun 2022 — Present · TX, US
Assurant / CPR Cell Phone Repair Regional Manager (Contract) Steered the operational turnaround of 75 franchise locations, blending hands-on market interventions with long-range planning to push year-over-year growth rates beyond competing regions and position the zone among the nation’s top performers. Elevated customer experience to national award–winning levels by redesigning service workflows, removing operational bottlenecks, and equipping frontline teams with high-touch engagement techniques that drove consistent 100% NPS scores. Delivered 15% revenue outperformance against targets by diagnosing profit leaks in underperforming markets, deploying rapid corrective measures, and scaling winning strategies region-wide. Built franchisee business acumen through targeted training and executive-level conferences, simplifying P&L literacy and decision-making to directly improve profitability and operational confidence.
Education
University of Louisiana at Lafayette
BS
University of Phoenix
MBA
Skills
- Word
- Strategic Planning
- Employee Relations
- Budgets
- Outlook
- Problem Solving
- Income Statement
- Recruiting
- Operations Management
- Business Process Improvement
- Team Building
- Management
- Cross-Functional Team Leadership
- Marketing Strategy
- Marketing
- Training
- Logistics
- Customer Satisfaction
- New Business Development
- Forecasting
- Cold Calling
- Customer Service
- Microsoft Excel
- Contract Negotiation
- Teamwork
- Microsoft Word
- Excel
- Team Leadership
- Purchasing
- Process Improvement
- Account Management
- Leadership
- Strategic Planning for Growth
- Event Planning
- P&L
- Inventory Management
- Coaching
- Negotiation
- Microsoft Office
- Sales
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