Jeff Spencer

About Jeff Spencer

Experienced Business/Account Manager and Manufacturing Team Leader with in-depth knowledge and diverse experience in sales management, multiple manufacturing environments and analytical processes. Vast experience with customer service and support, numerous manufacturing processes, along with new project management and engineering principles. Experienced in investigating and resolving customer quality related issues and concerns with processes and product designs. Skilled in all phases of product life-cycle management from conception to implementation. Enjoy creating and implementing a customer quality driven operation in a team environment.Primarily responsible for direct and indirect electric power sales to the U.S. federal government through the Caterpillar Dealer network both within the U.S. and the rest of world. Serve as key agency POC at the headquarters level. Develop and maintain effective internal partner and major customers’ relationships so that sales objectives can be achieved. Establish high-level relationships with account decision makers and identify account needs and problems. Develop and implement market strategies for key accounts as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction. Develop, bid, negotiate and sell Caterpillar generator sets, engines, hybrid microgrid systems and other related power generation equipment to US Federal Government Agencies and Military units and select foreign Governments.

Experience

1. Account Manager for Defense & Federal Products

   Caterpillar Inc.

   Sep 2012 — Present · charleston, SC, US

   Account Manager for Electric Power products to the US Defense and Federal Governmental and Federal agencies. Territory coverage includes 26 Caterpillar Dealers.

Education

• Williamsport Area Community College

  2 year, Machine Tool Technology

• University of Mount Olive

  BS, Industrial Management

  1988 — 1992

• PA Dept. of Labor

  Apprenticeship, Machinist

Skills

• Fmea
• Cross-Functional Team Leadership
• Machining
• Logistics
• Budgets
• New Business Development
• Engineering Management
• Lean Manufacturing
• Six Sigma
• 5s
• Team Building
• Management
• Diesel
• Analysis
• Sales Operations
• Kaizen
• Customer Service
• Pricing
• Key Account Management
• Team Leadership
• Inventory Management
• Sales Management
• Account Management
• Change Management
• Engineering
• Root Cause Analysis
• Value Stream Mapping
• Forecasting
• Contract Management
• Continuous Improvement
• Process Improvement
• Problem Solving
• Business Planning
• Operations Management
• Manufacturing
• Customer Relations
• Generators
• Product Management
• Business Strategy
• Process Engineering