Jeff Slusarz

About Jeff Slusarz

I am a Customer Experience and Digital Transformation executive who helps organizations turn customer engagement into a scalable growth advantage.With 18+ years of experience across global enterprises and high-growth environments, I specialize in leading large-scale CX, CRM, and Customer 360 initiatives that improve customer loyalty, increase commercial efficiency, and simplify complex operations. My work sits at the intersection of customer strategy, digital platforms, data, and operational execution.I’ve led global, cross-functional teams of up to 120 across product, technology, sales, and operations—managing portfolios up to $40M—and have delivered enterprise platforms including customer portals, CRM ecosystems, and AI-enabled experience solutions used by thousands of customers and internal teams worldwide.My leadership focus is on:• Transforming customer experience into measurable business outcomes (NPS, CSAT, revenue enablement, cost-to-serve)• Building scalable CX platforms across CRM, Customer 360, portals, and digital channels• Modernizing operations through automation, data, and AI-driven insights• Aligning executive stakeholders around a clear CX vision and roadmap• Developing high-performing global teams that deliver results in complex environmentsI’ve partnered with executive leadership to modernize customer engagement models, support growth and IPO transitions, and evolve organizations from fragmented systems to cohesive, customer-first ecosystems.I thrive in environments where customer experience is both a strategic priority and an operational challenge—and where strong leadership can translate vision into sustained, enterprise-wide impact.I’m always open to conversations around:Customer Experience LeadershipDigital & AI-Enabled CX TransformationCRM & Customer 360 StrategyCustomer Portals & Digital PlatformsEnterprise Operations Excellence``

Experience

1. Manager, Global Crm Platform & Standards

   Ball Corporation

   May 2021 — Present

   Business and product leader overseeing strategy, product management, and execution of Ball\'s customer facing portal (The Source) and Customer 360 programs tasked with driving an enhanced customer experience, improving sales efficiency and simplifying internal operational process• Managing and defining strategy and roadmap, communicating requirements across teams and functions, prioritizing feedback, gaining buy-in from stakeholders, and ultimately ensuring that the platform exceeds Ball\'s customer’s needs• Innovative leader for internal and external agile teams during the creation, enhancement and prioritization of a customer portal development effort with a budget of $18M• Champion AI strategy integration to drive personalization and automation across customer touchpoints

Education

• University of Colorado Boulder - Leeds School of Business

  Bachelor of Science (B.S.), Business Operations Management

Skills

• Co-Location
• Relationship Management
• Interconnection
• Process Improvement
• Cross-Functional Team Leadership
• User Experience
• Contact Centers
• Salesforce.com Administration
• Operations Improvement
• Project Management
• Jira
• Salesforce.com
• Microsoft Office
• Call Centers
• Business Development
• Community Sites
• Software Documentation
• Sdlc
• Cloud Computing
• Customer Portal
• Training
• Business Process Improvement
• Peering
• Personnel Management
• Saas
• Colocation
• Leadership
• Customer Surveys
• Kpi Dashboards
• Strategy
• Service-Now
• Visio
• Business Requirements
• User Interface Design
• Agile Methodologies
• Business Process Analysis
• Customer Service
• Management
• Fieldview
• Scrum