Jeff Shaffer

About Jeff Shaffer

Experienced Metal Additive Manufacturing Specialist with 8+ years of hands-on experience in Laser Powder Bed Fusion (LPBF) and metal 3D printing technologies. Currently pursuing a Bachelor\'s degree in Metallurgical Engineering to strengthen my foundation in material science and process development.Skilled in Design for Additive Manufacturing (DFAM), material characterization, and process optimization, I bring deep experience across the full AM workflow—from CAD modeling and print preparation to post-processing and quality inspection. Known for driving innovation in prototyping and production environments, I collaborate cross-functionally to develop repeatable, high-performance solutions.I’m passionate about advancing metal additive manufacturing through continuous learning, lab-based experimentation, and knowledge sharing within the AM community. Always open to new challenges that involve pushing the limits of precision engineering, process control, and material performance.

Experience

1. Additive Dmp Process Engineer

   3D Systems Corporation

   Jan 2019 — Present

   As the only U.S-based expert across the full portfolio of 3D Systems’ Direct Metal Printing (DMP) platforms—including Factory 500, Flex 350 (Single laser, Triple laser, Dual laser), and Flex 200—I lead the resolution of high-impact technical escalations and support cross-functional teams across the business.I collaborate directly with global R&D teams (Leuven, Belgium) to beta test and validate next-gen hardware and processes before they reach the field. I’m frequently deployed on-site to support escalated customer issues where technical depth, machine insight, and calm under pressure are essential.While not in sales, I’m customer-facing—supporting the sales process by answering technical questions and guiding prospective buyers with clear, trusted advice. I also lead technical training sessions for our internal Field Service and Application Engineering teams, helping them sharpen their skills on our most complex systems.Key Contributions:• Sole DMP hardware expert supporting all U.S. operations• Lead for field escalation response (24–30% travel, high-stakes cases)• Technical advisor for pre-sales engineering discussions• Collaborator with R&D for beta testing and hardware/process validation• Internal trainer for advanced DMP technology and workflowsSkills:Metal Additive Manufacturing · DMP · Escalation Support · Beta Testing · R&D Collaboration · Advanced Training · 3DXpert · SolidWorks · Field Engineering · Cross-Functional Communication · Process Optimization

Education

• Front Range Community College

  A.S. , Engineering