Jeff Roehm
Customer Service Manager at Sewer Equipment
- Role
- Customer Service Manager at Sewer Equipment
- Location
- Davenport, IA, US
- LinkedIn followers
- 500 followers
About Jeff Roehm
Experienced Customer Service Manager with a demonstrated history of working in heavy duty…
Experience
Customer Service Manager
Feb 2017 — Present · Dixon, IL, US
Sewer Equipment provides the highest quality and most innovative sewer cleaning products for the municipal and contractor market. With a wide array of product offerings from high pressure, high volume trailer and truck-mounted sewer jetters, combination sewer cleaners, hydro excavators, and air excavators to rodders, bucket machines and easement machines, we have the equipment to help you get the job done right the first time. Responsible for creating product support, parts and service strategy, sewershop.com, dealer parts and service sales and ensure customer satisfaction. Provide day to day direction and feedback to parts, technical support, training, shipping, receiving, warranty and field service departments. Interact with the dealer network, customers, and also with all departments within Sewer Equipment to provide effective product support and problem resolution. Oversee development and maintenance of product training materials and classes. Analyze data to improve parts availability, pricing and to determine present and future sales opportunities. Train customer support personnel in parts and ERP system processes. Set departmental goals and forecast their performance. Drive business improvement initiatives that optimize productivity, quality, delivery and customer service, resulting in revenue and profit growth, including pursuing new supply chain and operational strategies. Mentor and coach direct reports, ensuring the right people with the right skills are available to grow with the company. Bring a sense of urgency and purpose in every aspect of the business.
Education
St. Ambrose University
Bachelor of Business Administration (BBA)
Skills
- Negotiation
- Team Building
- Salesforce.com
- Applicant Tracking Systems
- Purchasing
- Customer Satisfaction
- New Business Development
- Account Management
- Sales Management
- Contract Negotiation
- Cold Calling
- Sales Process
- Transportation
- Onboarding
- Key Account Management
- Sales Operations
- Inventory Management
- Operations Management
- Sales
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