Jeff Reilley

About Jeff Reilley

With a decade of experience in customer service, corporate enterprise client account management, and a solid foundation in IT solutions, I am able to contribute to your team day one to improve client outcomes. In my previous roles as a Client Account Manager, I honed my skills in relationship building, conflict resolution, and collaborative teamwork, all of which are essential for success in a customer success role. I have a proven track record of maintaining positive client relationships, exceeding service expectations, and driving revenue growth through strategic account planning and proactive engagement strategies. I am adept at maintaining a positive client health score, analyzing customer account utilization, and identifying and mitigating red flags to ensure customer success. Furthermore, my ability to collaborate effectively with internal teams, including sales and technical support, will enable me to coordinate product adoption and ongoing utilization seamlessly. In each day lies an opportunity for improvement. I strive to focus on a weak area and improve upon a skill or my personal well-being. I am an experienced Client Service Professional and Educator that succeeds the most when I can meet with clients and establish a connection based on trust. I feel as though I can teach someone just about anything and am working on the rest.

Experience

1. Accounts Payable Specialist

   Cargill

   Nov 2024 — Present · Olathe, KS, US

Education

• Emporia State University

  Bachelor of Science

  2008 — 2011