Jeff Priapi

About Jeff Priapi

As a Customer Success Manager at First Advantage, I leverage my 10+ years of experience in sales, account management, and customer service to drive revenue growth and customer retention for a global provider of background screening solutions. I manage 130 accounts representing $26M in annual sales, and enable upsell opportunities via Salesforce, Siebel, and Citrix Analytics. My core competencies include managing large accounts, identifying upsell opportunities, collaborating cross-functionally, and delivering exceptional customer service. I am skilled in using CRM tools, creative ideation, and CXO relationship building to facilitate achievement of sales targets and customer satisfaction. I have a BA degree from UCLA and a passion for continuous self-education. My key accomplishment is achieving a 98% client retention rate at First Advantage, thanks to my dedication, innovation, and teamwork.

Experience

1. Manager, Customer Success

   First Advantage

   Nov 2021 — Present · Sarasota County, FL, US

   Manage 130 accounts representing $26M in annual sales • Enable upsell opportunities via Salesforce, Siebel and Citrix Analytics • Drive consistent sales process across the organization to facilitate achievement of sales targets • Key Accomplishment – 98% client retention rate

Education

• University of California, Los Angeles

  BA