Jeff Ostapa
- Role
- President of U s Based Call Center at Icall Services, Inc
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Jeff Ostapa
Over 30 years of call center experience from both a client and vendor side of the…
Experience
President of U s Based Call Center
Dec 2010 — Present
iCall Services, Inc. provides outsourced call center solutions to local, regional, and nationally recognized companies. Our goal is to provide our clients with high-quality services at more affordable U.S. pricing. We specialize in inbound, outbound, email, and web chat services across many industries. If you currently outsource all or part of your call center operations, or are considering outsourcing, iCall can provide your outsourced solution at the lowest domestic costs possible.
Education
Roosevelt University School of Business
BS, Business Management
1998 — 2005
University of Michigan
Six Sigma Certification
Skills
- P&L Management
- Customer Acquisition
- Strategic Partnerships
- Telecommunications
- Bpo
- Customer Satisfaction
- Sales
- Inbound Marketing
- Customer Experience
- Outsourcing
- Cross-Functional Team Leadership
- Negotiation
- Lead Generation
- Marketing
- Crm
- Workforce Management
- Business Development
- Process Improvement
- Business Process Improvement
- Management
- Leadership
- Call Centers
- Strategy
- Six Sigma
- Customer Retention
- Call Center
- Chat
- Managed Services
- E-Commerce
- Contact Centers
- Vendor Management
- B2b
- Customer Service
- Solution Selling
- Direct Marketing
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