Jeff Moss

About Jeff Moss

Multi-time Customer Success leader and consultant to over 75 SaaS business where I provide accessible, actionable guides to building and scaling Customer Success and Sales teams and strategies.After working with dozens of companies ranging from $5m-1b+ in ARR, I’ve developed an approach that is focused on one thing: expansion. Customers that are expanding rarely churn, and companies that can consistently expand customer accounts have an ever-growing source of revenue.Whether you’re a Customer Success or Sales leader that is looking to level up your team’s approach, a CSM or Rep that is looking to get promoted, or someone who is looking to get into Customer Success or Sales for the first time, I provide actionable, no-fluff advice that works. I know it works because I’ve seen it work time and time again.Visit expansionplaybooks.com to schedule a free consult, check out our courses, or view resources.

Experience

1. VP of Customer Success

   Revver

   Jan 2024 — Present · Lehi, UT, US

   Own and lead the Onboarding, Customer Success, Expansion, and Technical Support teams- Rebuilt & standardized the customer onboarding process reducing time-to-value and completion by 60%, while achieving an average CSAT of 98%- Implemented a proactive customer success motion reducing first renewal churn and creating 3x the number of upsell pipeline opportunites- Designed and implemented a proactive At-Risk account mitigation process with CRM tracking.

Education

• Utah State University

  Bachelor's degree, Business Administration, Minor in Marketing

  2009 — 2014