Jeff Michaels
Customer Experience Manager @Regal
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WORK HISTORY
Customer Experience Manager @Regal
Ensured that each comment and guest interactions via email, social, and voice support is handled or directed to theappropriate individual or team. Managed a team of customer relations specialists and Team Lead. This involved coaching, development, interviewing, retention, and training. Analyzed Customer Experience systems and processes to pinpoint areas of improvement and strategy. Developed a holistic and proactive customer experience approach with the aims for customer satisfaction, growth, and retention. Created and maintained reporting, statistics, and metrics of team goals and strategy. Assisted with various teams, departments, and stakeholders to assess and care for customers needs and concerns. Available and on-call 24/7 to monitor any issue that may arise within our field of work. Other duties assigned as needed
EDUCATION
Liberty University
Bachelor of Science (B.S.), Communication, General
ABOUT JEFF MICHAELS
Customer Experience Manager, Regal
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