Jeff Mabon
- Role
- System Operations Manager, VP - Enterprise Conferencing Services at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jeff Mabon
Operations Manager, VP Enterprise Conferencing. Proven expertise and leadership.…
Experience
System Operations Manager, VP - Enterprise Conferencing Services
Feb 2018 — Present
Manage a team of operations engineers and support technicians as well as vendors and international partners who oversee over video conference and AV rooms. Maintain team\'s focus on delivering stellar service to our customers, while maximizing uptime and usability of collaboration spaces, minimizing risk during change events and MTTR for incidents. Manage risk by following ITIL principles and responding quickly to address vulnerabilities.
Skills
- Account Management
- Team Leadership
- Call Centers
- Video Conferencing
- Wan
- Project Management
- Cisco Technologies
- Voip
- Integration
- Troubleshooting
- Customer Service
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